This adviser profile forms an essential part of the Financial Service Guide (FSG). The FSG is not complete without it.
Authorised Representative Number: 237131
Corporate Authorised Representative Number: 441939
Adviser profile issue date: 1/1/2018
John Curtin is an Authorised Representative of Millennium3 Financial Services Pty Ltd (Millennium3) AFSL 244252. John Curtin is employed by Aquarious Technology Pty Ltd trading as Cost Less Insurance which is a Corporate Authorised Representative of Millennium3
Advanced Diploma of Financial Services (Financial Planning)
Associate Diploma Business Studies (Accounting)
Banking 1971 -1992
Financial Services 1992 -
I am authorised to provide advice in the following areas:
Life insurance products
As the licensee, Millennium3 collects all advice fees and co
mmissions. Millennium3 then pays the fees and commissions, less an agreed amount (the licensee fee), to my Practice. The lice
nsee fee retained by Millennium3 can range between $0 and $150,000 (excluding GST) per annum.
My Practice pays me out of the fees and commissions it receives f rom Millennium3, by one or more of the methods outlined below.
Salary - I may be paid a salary based on my experience and capability.
Bonus - I may be eligible to receive a bonus, based on a combination of re venue and certain non-financial measures (such as the quality of my service).
Profits - I may be eligible to receive a percentage of profits from the Pra ctice.
Other - I may also receive other benefits, all of which are outlined in the FSG or will be disclosed in the advice document at the time of providing advice.
At the time of providing advice, I will disclose the amounts that Mil lennium3, the Practice and I receive (if any) as a result of that advice.
Before providing advice, we will agree the fees and payment option s with you. The fee you pay will depend on the complexity of your circumstances and the services you require.
Your options to pay for our services can include fee for service, commission, or a combination of both.
Fee for service
Fee for service is based on the service we provide. This fee can be de termined by:
An hourly rate
A percentage of funds invested (excluding borrowed funds)
A fixed dollar amount
A combination of these methods
We can invoice you directly for our fee for service. Alternativ ely, some products allow an adviser service fee to be deducted from the balance of your investment.
Some product providers pay commissions to Millenniu m3. The amount of commissions received will depend upon the type of product and the amount invested or premium paid.
If we receive commissions as a result of recommendi ng a product to you, we may reduce our fee for serv ice. In the event that we reduce our fee for service in this manner and you d ecide not to proceed with our recommendations, or i f your insurance policies are cancelled within the first 2 years’ of acceptan ce (in which case the insurer claims back all or so me of the commission paid to us), we may invoice you directly for the cost of ou r service.
A: 4 Lexington Cres OFFICER VIC 3809 Australia
Date of issue: 1 October 2018
This Financial Services Guide (FSG) explains the financial services provided by Millennium3 Financial Services Pty Ltd (Millennium3) and your adviser (who is authorised through Millennium3). It is designed to help you make a fully-informed decision about whether you want to use our services.
Please take the time to read this guide carefully. Sound financial advice is based on open communication. Understanding our services and our fees is the cornerstone of this communication. It’s also important that you know who authorises your adviser, the nature of their associations and relationships and what to do if you have a complaint. If you have further questions, or if there is anything that isn’t clear please talk to your adviser or contact us.
This guide must be accompanied by an Adviser Profile which outlines your adviser’s skills, qualifications and the services they are authorised to provide.
Millennium3 advisers offer professional financial advice strategies to prepare for life’s financial ups and downs and help achieve future security.
Millennium3 is one of Australia’s largest financial planning groups with origins tracing back over 30 years.
Millennium3 has an extensive network of circa 300 qualified financial advisers located in all states, with head offices located in Sydney and Brisbane. Each Millennium3 practice is locally owned and employs highly qualified and authorised financial advisers. Your adviser is either a self-employed practice owner or employed by the practice as an adviser.Collectively, Millennium3 advisers service around 300,000 clients with over $7 billion dollars in funds under advice and $250 million life insurance protection premiums.*
Millennium3 is a wholly owned subsidiary of IOOF Holdings Limited (IOOF).
Millennium3’s network of advisers provide a range of financial services including investing, superannuation, retirement and insurance. Specific information about the services your adviser is authorised to provide and their qualifications are contained in the attached Adviser Profile.
It is critical that your adviser gets to know you to ensure that any recommendations made are appropriate for your individual needs and circumstances. We encourage you to be open and honest with your answers and understand that personal, family and business issues can be quite private. We stand by our promise to maintain your privacy. You can find out more about how we protect your privacy under the heading ‘Protecting your privacy’.
If incomplete or inaccurate information is provided to us this may result in inappropriate advice being provided, or we may not be able to provide advice to you.
If it is established that you have needs outside of the expertise of your adviser, or your adviser cannot access products which are in your best interests, they may first leverage the Millennium3 network to try and obtain suitable support. If your adviser is unable to access suitable professional connections that can provide appropriate support in your best interests then you will be informed that advice cannot be provided. Once we agree with you the scope of the advice you require, and the costs involved for this advice, we will ask for your agreement to proceed. We may charge a fee for preparing your advice, even if you decide not to implement our recommendations.
We are required by law to undertake certain checks which are very similar to those used when opening a bank account. This ensures we comply with the Anti-Money Laundering and Counter Terrorism Financing Act.
A strong partnership with your adviser is based on a number of key meetings and deliverables designed to understand your needs, identify your priorities and provide quality financial strategies and education to help deliver you a brighter future. The various stages that may be included in this process are shown in the following diagram. Your adviser will work with you to determine a process that is appropriate for you.
When your adviser provides personal financial advice for the first time you will be provided with a Statement of Advice (SOA). The SOA details your personal advice, along with the basis for the advice. If you are given additional advice at a later time, you may be given a further SoA or Record of Advice (RoA).
An RoA can only be used to provide advice if there has been no material change to your circumstances or strategy since your previous SoA. Your adviser may provide you with a RoA document or the advice may be provided verbally. If you are given verbal advice, your adviser will document the discussion and a copy of this record can be made available to you on request. Copies of any previously supplied advice documents are available from your adviser.
If your adviser recommends the purchase of a financial product (other than ASX-listed securities) you will be given a Product Disclosure Statement (PDS) containing information about that product. We encourage you to read it and ask your adviser any questions you may have about the product.
If you want your adviser to undertake a transaction without providing you with advice, your adviser will issue you with a letter confirming your instructions and disclosing any fees and charges payable by you and any benefits we may receive. We will clarify and agree all fees and payments with you before providing our advice and services.
You may provide instructions to Millennium3 or your adviser by email, fax, letter, or telephone. In some instances we can only accept instructions in writing; if this is the case, we’ll let you know.
You may provide instructions to Millennium3 or your adviser by email, fax, letter, or telephone. In some instances we can only accept instructions in writing; if this is the case, we’ll let you know.
Only products that have been examined by IOOF’s experienced research team are placed on our Approved Products List (APL).
Products on the APL include those offered by our related companies, including Australian Executor Trustees Limited, IOOF Investment Management Limited, IOOF Ltd, Managed Portfolio Services Limited and Perennial Investment Management Limited. Our related companies are the registrable superannuation entity licensee and/or responsible entity, operator or investment manager of financial products we may recommend. They will receive fees and benefits as disclosed in the relevant PDS if you purchase the product.
In late 2017 IOOF announced that it will acquire OnePath Funds Management Limited, OnePath Custodians Pty Limited and Oasis Funds Management Limited from ANZ. The purchase is expected to be finalised in late March 2019. From this date, these companies will also become related to Millennium3. As part of the acquisition, our APL will continue to include certain ANZ banking products and life insurance products issued by OnePath Life Limited provided those products continue to be suitable for our clients’ needs and providing they comply with our legal obligations.
Your adviser will first source from the APL before providing any recommendations. This means any investment your adviser recommends has been thoroughly researched. They will only recommend a product after considering its appropriateness in relation to your individual objectives, financial situation and needs. Where your strategy requires products other than those on the APL to act in your best interests, the research team will be consulted and an alternative solution will be recommended
As your circumstances change over time, it is important that your adviser regularly reviews both your strategy and your situation to ensure recommendations remain current and appropriate to your changing circumstances. Our ongoing services program can include varying levels of advice, review, contact and information. Your adviser will discuss and agree your specific ongoing service requirements as part of the provision of your initial advice.
Should you choose to enter into an ongoing fee arrangement with one of our advisers you will receive an annual Fee Disclosure Statement (FDS). The FDS provides a summary of the services you were entitled to, the services you received, and the amount you paid for those services on an annual basis
The licensee (Millennium3) collects all advice fees and product revenue and pays these onto the practice. Your fees may be paid directly to Millennium3 or they may be deducted from products used. Your adviser will fully disclose all fees, product revenue and payments and will not implement their advice until these are agreed with you.
Millennium3 has arrangements with investment, superannuation and insurance providers and rebates may be paid based on the amount invested as a group or sum of premiums paid or payable on insurance policies entered into prior to 1 January 2018. Your adviser may be entitled to a share of the rebate and this will, or would have been, disclosed at the time he or she provides you with advice. This is not an additional cost to you.
We are committed to an open and honest fee structure for the advice and services we provide. The cost of your advice will depend on the nature and complexity of your circumstances and the service provided. The Adviser Profile attached to this document explains in full how your adviser is paid.
Millennium3 may be paid upfront and ongoing commissions for products we recommend to you. Commissions are paid to us by the relevant product provider and will be disclosed in our written advice to you.
For insurance products, commissions are based on a percentage of your premium. On all commission arrangements where the commission in the first year is greater than that payable in later years:
the maximum upfront (year 1) commission is 80% from 1 January 2018, 70% from 1 January 2019 and 60% from 1 January 2020, and
the maximum ongoing (years 2+) commission is 20% from 1 January 2018.
Where upfront and ongoing commission are the same, there is no legislated maximum however product providers generally pay up to 33%.
For insurance products purchased prior to 1 January 2018, we may continue to be paid commissions in the same manner as what would have previously been advised to you at the time of obtaining the product(s).
From 1 July 2013, commissions were banned on new investment and superannuation products. In certain cases, for products purchased before 1 July 2013, we may continue to be paid initial commissions of up to 5.12% of amounts invested and ongoing commissions of up to 1.1% of the account balance.
Your adviser may have referral relationships with third parties. These third parties may include accountants, mortgage brokers, general insurance brokers, solicitors, real estate agents and other third parties who specialise in a specific field.
If you are referred to your adviser by one of these third parties, that third party may receive a referral fee, commission or non- monetary benefit. Similarly, your adviser may receive monetary or non-monetary benefits if they refer you to a third party with whom they have a referral relationship. Referral fees can vary and may be up to 40% of revenue received or an equivalent or lesser value non-monetary benefit. This fee is not an additional cost to you. Advisers can change their referral relationships over time and, as such, the referral fee ranges may also vary over time. All referral payments or non-monetary benefits relevant to your advice are disclosed in the written advice that is provided to you.
Your adviser may have associations with other related businesses. Where these associations are relevant to the advice being provided to you, they will be disclosed in your written advice.
Product and service provider sponsorship payments
Millennium3 may receive sponsorship payments from product and service providers to fund technical and professional development training for our advisers.
Benefits through product providers
Our practice owners or advisers may apply for and may qualify to receive commercial terms on a range of banking products and services such as interest rates and limited recourse terms.
Product providers may pay advisory fees to Millennium3 or an investment management entity associated with Millennium3. This fee is for the provision of portfolio management advisory services where Millennium3 model portfolios are utilised via managed accounts or separately managed accounts. In the event of this occurring, the fee is calculated as a percentage, likely to be up to 0.15% of the managed account or separately managed account portfolio balance. Your adviser will not receive any of this fee and the fee does not create any additional cost to you. Where required, the fee will be disclosed in our written advice to you.
We keep a full register of any benefits received by advisers of between $100 to $300. By law, your adviser is not permitted to receive benefits in excess of $300 per year from a product issuer. In addition, Millennium3 keeps a register of any other non-monetary benefits your adviser may receive in relation to education, training, technology support or software that is relevant to the provision of financial advice. If you would like a copy of either register, please ask your adviser and one will be made available to you.
In the first instance, complaints should be directed to your adviser. If your adviser does not satisfactorily resolve your complaint within three working days, we encourage you to contact Millennium3 at 347 Kent Street, Sydney NSW 2000 or by phone on (07) 3902 9800.
If your complaint has not been resolved to your satisfaction within 45 days, you can lodge a complaint with the external dispute resolution (EDR) scheme. The EDR scheme provides fair and independent financial services complaint resolution that is free to consumers. From 1 November 2018, the EDR scheme will transition from the Financial Ombudsman Services (FOS) to the Australian Financial Complaints Authority (AFCA). AFCA’s contact details from 1 November 2018 are:
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001
Until 1 November 2018, you can contact FOS on 1800 367 287 or you can visit their website at www.fos.org.au
The Australian Securities and Investment Commission (ASIC) also has a freecall infoline on 1300 300 630 which you may use to obtain information about your rights, and to make a complaint. For more information, please visit their website www.asic.gov.au
The law requires Millennium3 to maintain a level of Professional Indemnity Insurance appropriate for our size and the scale and complexity of our operations. Millennium3’s insurance covers claims made against Millennium3 and both its current and former authorised representatives. Our policy is reviewed annually for currency and suitability and is a key element of Millennium3’s license obligations.
Millennium3 collects your personal information in order for one of its authorised representatives (that is, your adviser and/or the practice where he/she works) to provide you with financial products and services. In order to undertake the management and administration of products and services, it may be necessary for us to disclose your personal information to certain third parties.
We and your adviser will collect and use information about you during the course of your relationship with each of us. It is important that the information we hold about you is up to date. You must let your adviser know when information you have provided has changed.
We may use and disclose the your personal information (including health and other sensitive information) for the following
to assist in providing you with products and services;
to consider your request for a product or service;
to enable Millennium3 or another member of the IOOF Group to provide you with a product or service that was recommended to you by your adviser;
to tell you about other products or services that may be of interest to you;
to assist in arrangements with other organisations (for example product issuers) in relation to the promotion or provision of a product or service;
to manage the relationship between you and your adviser and any accounts or policies which you hold, and perform other administrative and operational tasks (including but not limited to risk management, systems development and testing, credit scoring, staff training and market, customer satisfaction, investment research and to undertake analytics activities);
to consider any concerns or complaints you raise against Millennium3 and/or your adviser and to manage any legal action involving Millennium3;
to identify, prevent or investigate any fraud, unlawful activity or misconduct (or suspected fraud, unlawful activity or misconduct);
to identify you or establish your tax status under any Australian or foreign legislation, regulation or treaty or pursuant to an agreement with any tax authority; or
as required by relevant laws, regulationsand codes of practice.
We may disclose your personal information (including health and other sensitive information) to another licensee in order to enable you to continue to receive financial products and services in the following circumstances:
where your adviser dies or their arrangements with us terminate;
where our authorised representative becomes an authorised representative of another licensee; or
where our authorised representative sells all or part of its business to another licensee.
Where your adviser discloses your personal information to recipients which are (1) located outside Australia and/or (2) either not established in or do not carry on business in Australia, he/she will inform you of those countries in the Adviser Profile
We and other members of the IOOF Group may use your personal information to send you information about our financial
products and services from time to time.
We and IOOF may also disclose your personal information to our related companies or organisations in an arrangement or alliance with us and/or IOOF to share information for marketing purposes. This is to enable them or IOOF to tell you about a product or service offered by them or a third party with whom they have an arrangement.
If you do not want us or IOOF to use and disclose your information as set out above, phone Customer Services on (07) 3902 9800 to withdraw your consent.
the circumstances in which we or one of our related entities may collect personal information from other sources (including from a third party);
how to access personal information and seek correction of personal information; and
how you can raise concerns that we or one of our related entities has breached the Privacy Act or an applicable code and how we or our related entity will deal with those matters.